1. Scope

This policy applies exclusively to business customers.
Goods are sold “as is” and “as available”, unless expressly agreed otherwise in writing.

No statutory right of return applies.

2. Returns by Authorization Only

Returns may be accepted solely at SPSelectronic’s discretion and must be requested within 14 calendar days of delivery.

No return is valid without prior written authorization (RMA).

3. Return Period

Return requests must be submitted within 14 calendar days of delivery.
Returns outside this period will not be accepted.

4. Conditions

Returned goods must be:

• unused, undamaged, and complete
• in original packaging
• accompanied by proof of purchase

5. Restocking Fee

Approved returns are subject to a 15% restocking fee based on the net product value.
The fee will be deducted from the refund amount.

6. Shipping

Return shipping is the sole responsibility of the customer.
Unauthorized or freight-collect returns will be refused.

7. Non-Returnable Items

Including but not limited to:

• custom or made-to-order goods
• software, licenses, digital products once delivered
• activated license keys
• used or altered goods

8. Refunds

Approved refunds apply to the net product price only and are processed within 14 business days.